Getting the best from your photos
The process of producing an attractive print starts when you press the shutter button.
- Focus - How sharp is your image? Make sure that the subject you're taking a picture of
is crisp in the viewfinder. If in doubt, use a higher ISO setting and a faster shutter speed
to freeze the action.
RGB v's CMYK
Designers should note that we require files to be designed from scratch in RGB and not CMYK.
We are photographic printers, not offset so need files to be RGB format. Do not convert CMYK
files to RGB. Once you converted to CMYK mode, the data loss from the conversion has already
occurred and switching back to RGB won't bring back those colors!
What sort of printers do you use?
We have seven Epson Stylus Pro 9800's and 9600's, all Ultrachrome (pigment) edition. This
printing technique offers the highest quaity and most fadeproof printing available. We print
at 1440dpi to obtain beautifully clear images. We use genuine K4 pigment inks that are
lightfast for up to 100 years.
Can you print borderless pints?
Sorry we can't. All our printers leave a very narrow 3mm border and there is no way to
override this setting.
What photo formats do you accept?
We accept both JPG (.jpg) and TIFF (.tif) photo formats.
Can I scan my own photographs?
Yes you can scan your own photos. Scanning your photos properly will result in a higher quality
image. Below is a set of basic guidelines to follow to help you get the best results.
- Scanner Settings - Set your scanner to the default settings.
- Scanner Glass - Check your photo & the scanner glass for any smudges, hairs, fingerprints
or dust. Please clean the scanner glass according to the cleaning recommendation given in the
user’s manual, and wipe your photo with a lint-free cloth. Make sure glass is dry before
placing picture or image down.
- Resolution - For photos that are a standard print size (4x6 inches) or bigger
set the resolution to 300dpi. Smaller photos will require a resolution of 600dpi.
- Placement & Preview Scan - Carefully place the photo face down on the glass. If your photo
has been bent or has creases and folds, put a weight – such as a book on the photo to flatten
it out.
- Start the ‘preview’ scan. Your scanner will do a quick pass of the photo. Check to make
sure the image is placed upright and not at an angle, also check that no part of the photo
is cut off and that it is free of dust & debris.
- Final Scan - Scan the photo in colour, even if your photo is Black & White or sepia,
and save it as a jpeg or jpg file without any compression.
Do you provide proofs?
Yes we will email you a proof providing you have given us an email address.
Will you make any adjustments to my photos?
We will not make any adjustements to your photos unless you ask us to, this ensures that your
photos come out exactly as you wanted. If you wish us to, we can apply basic photo adjustments
such as red-eye removal, making dark photos lighter and bright photos darker.
Can I order a larger reprint of a smaller collage?
No - unfortunately, the collages are created for a specific print size. We can make them
smaller but not bigger. This is in order to keep the quality as high as possible.
Returns / Cancellation & Delivery Policy
Nearly all orders are processed immediately after payment and photos are received. There is
no option to cancel an order once payment and photos have been received.
Personalised goods or goods made to a consumer's specification are not covered by distance
selling regulations. However, should your item be faulty, it will be replaced free of charge.
If your package appears to be damaged, please check the contents and refuse delivery so that the
item can be returned to us and replaced free of charge. Please ask the postman to wait if
necessary so you can check the contents for damage. If you accept or sign for a package
that appears damaged, there is little we can do.